Network Operations

NETWORK OPERATIONS

Responsable for overseeing incident response,outage mitigation, oversight of automation task, and supporting network operational health improvements. We are looking for candidates with a passion to influence others while collaborating with cross functional teams in managing overall network availability for everyone at OCD TECH.

ACTIVITIES

Support infrastructure incluiding switches, routers, wireless, optical connections and firewalls deployed in our clients networks.

Monitor the performance and status ot the network and security appliances

* Interface with vendor support for release, maintenance, incidents

* Interface to Service Operations & Control for compliance and execution of global processes.

* Establish and maintain standards by supplying functional documentation, including diagramming, for cross training and support purposes as directed.

* Apply security updates.

* Manage and report an uptime, availability, MTTR, major and minor incidents and root cuases.

REQUIRED KNOWLEDGE

* Advance knowledge of telepresence endpoint, softphones, route patterns and translation patterns

* Advance knowledge and experience with voice/ PBX/TDM/Telephon y/ IPT/ VoIP, messaging, the H32X and SIP suite of standards, IP communications and protocols incluiding TCP, UDP, RTP, SCCP, MGCP.

COMPETENCIES, SKILLS AND EXPERIENCE

* 4-5 Years of hands-on IT experience in a technical/helpdesk role.

* 4-5- years of hands-on experience with at least one infrastructure technology ( for example: UNIX or Windows)

* Solid knowledge in Microsoft Excel ( Power Query highly desirable)

* Advance level English

* Technical English required

* Highly motivated, driven and willing to work independently while receivinf instruction through supervision in a highly regulated enviroment

* Proactive

* Teamwork

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